Privacy Policy

Protecting your private information is our priority. This Privacy Policy applies to Grace Products Inc (“Cleure”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Cleure include our websites, online applications, mobile applications, email, telephone inquiries, promotions, warranty registrations, newsletters, surveys, forums, sweepstakes/contest entries, and the websites hosted by our service providers and merchant associates (collectively, the “Site”). By using the Cleure Site, you consent to the data practices described in this statement.

This Privacy Policy does not cover information that you submit on third party websites, apps, social platforms even if we communicate with you on those sites. For example, if you post something on Facebook, Instagram, Pinterest, Twitter or YouTube, that information is governed by the privacy policies on those Platforms.

What information do we collect?

Cleure may collect personally identifiable information (“Identifiable Information”) that you provide to us, information from your engagement with our Site, advertising and media, and information from third parties who have gained your consent to share it. The information that we collect via one method (e.g., from Cleure.com) may be combined with that collected via another method (e.g., an offline event). We do this to get a more complete view of preferences for our products and services in order to better service you with enhanced customization and better products. Here are examples of what and how we may collect Identifiable Information:

  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, social handle or moniker, credit card information or other information. We also may keep track of products or services considered or purchased as well as loyalty activity and redemption. You may, however, visit our Site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • From time to time, Cleure may contact you via e-mail for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Site, we may receive a notification when you open an email from Cleure or click on a link therein.
  • Activity generated by you during interaction with our Site, including reviews, postings, comments, and shared photographs

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our Site. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

Cleure may also collect anonymous demographic information, which is not unique to you, such as your age or gender.

We do not collect any Identifiable Information unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Information about your internet or network activity may be automatically collected by Cleure. This information can include: your IP address, browser type, browsing and search history, access times, and referring website addresses. We use this information, and any resulting analytics, in support of maintaining a high quality of service to you.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cleure's public message boards, this information may be collected and used by others.


How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

In order to provide our products, services, and access to our Site, we may transfer your Identifiable Information to a jurisdiction outside the country where you reside, this includes processing information in the United States of America. As this jurisdiction may not maintain the same levels of privacy protection as your home jurisdiction, your use of the Site constitutes your agreement to the transfer of your Identifiable Information. Where we do make such transfers, the obligations of this Privacy Policy will remain applicable, except as prohibited by local law.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your Identifiable Information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As such, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the Site cannot be guaranteed.

We normally retain information only as long as necessary for the fulfillment of the purposes outlined in this Privacy Policy. However, some information may be retained for longer periods as required by law, or other requirements.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current Site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Grace Products Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may contract with third-party service providers to assist us in better understanding our Site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We may also release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property, or safety.

Over time, our business may change as a result of the sale of all or a portion of the business or as a result of the acquisition of all or a portion of another business. Customer information generally is one of the business assets that are transferred during such transaction, though it remains subject to the obligations made in any pre-existing privacy policy.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

Visitors who register or participate in other Site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would like to modify your e-mail subscription selections, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. You may also opt-out of such communications at any time by clicking on the unsubscribe link in the emails that we send. However, we will still need to send you service-related emails that are necessary for the administration and use of your account. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. By providing these links we do not imply that we endorse or have reviewed these sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

California Residents

 

If you are a resident of California, you have the right, at any time, to 1) request what Identifiable Information we collect, use, disclose and sell; 2) opt-out of or direct us to not sell your Identifiable Information; 3) direct us to delete your Identifiable Information; 4) not receive discriminatory treatment for the exercise of your privacy rights; and 5) designate an authorized agent to make a request on your behalf. To make your request, email us at customersupport@cleure.com, or contact us toll-free at 888-883-4276, and provide the following information: first name, last name, email, mailing address, request. We will verify your request by sending a response to the email or mailing address we have on file for you. For more information on our Privacy Policy contact us at 888-883-4276.

 

European Economic Area Residents

The information about you that we collect, process, and/or use is controlled by Grace Products Inc in the United States of America (USA). Our Site is hosted outside the European Economic Area (EEA). The information you provide is transmitted to the USA, and is stored and processed in the USA. If you are a resident of the EEA, you have the right at, at any time, to: 1) to access, correct, update, or request deletion of your Identifiable Information; 2) object to the processing of your Identifiable Information, ask us to restrict processing of your Identifiable Information or request portability of your Identifiable Information; 3) withdraw your consent for any Identifiable Information we have collected or processed with your previous consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Identifiable Information conducted in reliance on lawful processing grounds other than consent. To exercise your rights, email us at customersupport@cleure.com or refer to the “How can you opt-out, remove or modify information you have provided to us?” section above.

You have the right to complain to a data protection authority about our collection and use of your Identifiable Information. For more information, please contact your local data protection authority.

Changes to our policy
Cleure reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. This policy was last modified on April 16, 2020.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at:

Grace Products Inc

5757 Olivas Park Dr, Suite G

Ventura, California 93003

Email Address: customersupport@cleure.com

Telephone number: 1-805-981-7600

Terms & Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.